Office Policy

At Nicholson Endodontics, we make every effort to provide you with the finest care at the most reasonable costs, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. The final cost for our services will be determined by the complexity of your recommended treatment and the tooth being treated. We will provide you with a personalized treatment fee estimate prior to your treatment. At that time, we’ll also settle any concerns you may have about fees, insurance benefits and procedures. We gladly work with many insurance companies to make sure you maximize your insurance reimbursement for covered services. As a courtesy to you, we will submit your claim to your insurance company and also to the secondary insurance company as needed. We are unable to submit to a tertiary (third) insurance provider but will provide you with a walkout statement for you to file the claim on your own. If your dental insurance is considered out-of-network with our office, payment in full at time of service will be required. We will submit the claim to your insurance and they will reimburse you directly.

Your estimated co-payment is due in full at the time of service. Benefits quoted to you are only an estimate based on the information provided by your insurance company. Ultimately, our relationship is with you, not your insurance company. Our care recommendations will be based on providing you with the highest standard of care, not based on your insurance coverage.

We file all claims electronically. Most insurance companies will respond within four to six weeks. After we have received your EOB (explanation of benefits) from your dental insurance company we will send you a statement if there is a remaining balance. If there is a credit, we will automatically send you a reimbursement in the same method of original payment. If the claim is not paid within 30 days or if there is any remaining balance after insurance pays, that amount is your responsibility and is due in full. Please be aware that there is NO guarantee of benefits from the insurance company until a claim is received and processed by the insurance company.

In order for us to promptly handle your insurance claims, we do ask that you provide complete and accurate insurance information prior to your appointment. We also ask that you inform us of any changes in coverage before your appointment. If changes are made to your coverage after we have verified benefits with your insurance company, you will be responsible for any fees or balances remaining as a result of these changes.

We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, cash and personal check. A $40 fee will be charged for any returned checks. We also work with Care Credit to provide financing options for your care. You must apply for Care Credit prior to your procedure.
In the event that an account becomes overdue, the patient will be charged and responsible for a late fee up to 30% of the balance due (10% per month for each month past 3 months).